|Dear MOD Fans: Due to the high volume of projects currently in queue for the Holidays, we are not accepting new projects until after New Years. We apologize for the inconvenience. Happy Holidays from the MOD team!|
Q: What services do you offer?
A: Custom upholstery, reupholstery, wood refinishing, draperies and caning / cording.
Q: What kind of custom furniture do you make?
A: Our custom upholstery includes fabricating banquettes, headboards, beds, sofas, chairs, ottomans, benches & window seats. We also do upholstered walls and ceilings.
Q: How do your prices compare to other upholstery shops?
A: We think we're comparable, although we never actually had furniture reupholstered with a competitor to know their quality :) We do hear that our workmanship is second to none. If you're looking for a company that provides stellar workmanship & a great customer experience at a reasonable price, we are the perfect place. We probably aren't the cheapest but we certainly are not the most expensive. We do, however, care about every single project that comes out of our studio, and we take pride in our work to make you a happy customer.
Q: How long has MOD Restoration been in business?
A: MOD opened in early 2009. While we are a young company, our in-house upholstery & restoration team specializes in furniture restoration for over 2 decades. We have a fantastic team!
Q: Who is your clientele?
A: We service homeowners, interior designers, architects, hotels, restaurants, clubs, stadiums, medical & dental facilities, hospitals, and offices.
Q: What is your turnaround time?
A: Turnaround time varies, depending on the type of project and time of year. Here are our typical turnaround times:
- Reupholstery: 4 weeks from the time we have your furniture & fabric in-hand (6 weeks if the frame is being refinished). In-stock fabric usually arrives within 3-10 business days from when we place the order. If the fabric is on backorder, we'd let you know the expected arrival date.
- Custom Upholstery: 6-10 weeks from the time we have the final specs & fabric in-hand.
- Refinishing: 4 weeks
- Draperies: 4-6 weeks
- Caning or Cording: 3-4 weeks
Holiday Season may have a longer turnaround time, so please don't wait till the last minute to get your project started :)
Q: Can you do rush orders if we need our furniture sooner?
A: Yes, we can do a 2-week rush order for an additional fee. Rush fees vary depending on the time of year and the workload in queue.
Q: Can I come to your studio?
A: Of course. We're by appointment only, so just call or email us to schedule a date.
Q: What do/don't you reupholster?
A: We reupholster all types of modern, traditional, mid-century (our favorite!) and art deco furniture. We reupholster banquettes, headboards, beds, sofas, chairs & ottomans in fabric, leather, saddle leather & faux leather. We don't offer automobile or marine upholstery.
Q: How do I get a reupholstery quote?
A: There are 2 simple ways:
- You can fill out our online Quote Form for the quickest way to get a quote. If email is easier for you, you can email photos of your pieces to firstname.lastname@example.org. We'll email you back with a free quote within 1 business day. Quotes for upholstery or drapery projects always exclude the cost of fabric, since the price of fabric solely depends on what you choose.
- You can schedule an on-site consultation for our designer to come and show you our vast selection of fabrics. The designer is also able to provide you with a quote for labor. The consultation fee is $99, which gets waived when you purchase the fabric from MOD.
Q: Why do you charge a consultation fee?
A: The consultation fee gets waived when you purchase fabric from us & move ahead with the project, so the consult is essentially free when you place an order. The consultation fee does not get waived if you purchase fabric elsewhere. Why? Because our designers come out to your home or business, and spends as much time as you need viewing fabrics. Sometimes a client knows exactly what they want in the first 10 minutes, and sometimes it takes 2-3 hours to make a decision. Our designer has to get paid - at least nominally - for his or her time. Additionally, our designers get paid commission when you select a fabric from us, so if you buy it elsewhere, he/she doesn't get commission. If you think about it, $99 is a bargain to have a designer drive out to you, pay for parking, and spend up to several hours of his/her time showing you fabrics.
Q: If I got a quote from you by email, do I still need the on-site consultation?
A: Depending on the type of project:
- Upholstery Projects: Yes, to select fabric.
- Drapery Projects: Yes, to select fabric, as well as for us to take measurements & discuss the project details.
- Refinishing & Caning: No. You can just schedule a pickup once you get a quote.
The quotes we provide by email are usually what the actual cost would be, but sometimes the price decreases or increases once we see the furniture in person. A photo doesn't always show us all the details & factors that contribute to the price fluctuation. Actual prices will be confirmed during your consultation (or pickup, if you don't have a consultation).
Q: If I already got a quote from you AND I have my own fabric, do I still need the on-site consultation?
A: Nope. The next step would be to schedule a pickup. At the pickup, we'd confirm the details of your project and provide you with the definitive cost of labor. See our C.O.M. policy below.
Q: I'd like to get my fabric from MOD. How do I go about choosing fabric?
A: Fabric viewings are done at the on-site consultation (see above). We carry over 200,000 fabrics and are always updating our inventory with the latest & greatest patterns & styles.
Q: Can I source my own fabric? Do you allow C.O.M.?
A: We allow for clients to source their own fabric, but not leather. When reupholstering in leather, we can only do so from our own collection of leathers for quality control purposes.
Q: Is there a fee for providing my own material (C.O.M.)?
A: Yes, a 10% COM fee gets added to the total project cost. Why do we charge a COM fee? By default, we quote your project based on the assumption that you are buying your fabric from us (which enables us to reduce our labor costs). If you buy it elsewhere, we need to add on the labor cost that we originally discounted. Fabric sales are an integral part of MOD's business, and we make a small profit on the fabric sale. Some design/upholstery companies choose not to accept COM altogether (which forces the client to purchase the fabric through them). MOD has decided not to go this route, because we think our clients would be happier with having the choice. The COM fee is our happy medium.
Q: What if I had a consultation, chose a fabric, but decide to move ahead at a later date. Will the $99 still get applied when I move ahead?
A: Yes, as long as you're ordering the fabric that you chose at your consultation, and you move ahead within 6 months of the consultation. If you require a second consultation for a different piece of furniture, it would be another $99.
Q: What areas do you service / offer pickup & delivery?
A: We offer pickup & delivery service in the following areas:
- New York City's 5 boroughs - Manhattan, Brooklyn, Queens, Staten Island & Bronx
- Entire Long Island
- Northern New Jersey
- Southern Connecticut
Roundtrip delivery is $100 - $350, depending on the size, weight and quantity of furniture. Travel surcharges apply in some areas, including the Hamptons, parts of NJ and CT. If you live in a walkup, there is a $10 per flight surcharge.
Q: Can we deliver our furniture to your shop to avoid the delivery fee?
A: Of course! Drop offs are by appointment only.
Q: Where are you located?
A: Our upholstery shop is in Brooklyn's historical Bush Terminal in Sunset Park. We are located right on the waterfront overlooking the Statue of Liberty! Our physical and shipping address is:
1 43rd Street
Building C, Unit 4F
Brooklyn, NY 11232
Q: What is your warranty policy?
A: We warranty our service for 1 year from workmanship defects. Full details can be found on our Warranty Page.
Q: Do you offer evening or weekend appointments?
A: Yes, we offer evening & Saturday appointments in most areas that we service.
Q: What forms of payment do you accept?
A: The deposit is payable by check or wire, and the final balance is payable by check, wire or credit card. We don't accept cash.
Q: How are payments made?
A: 50% of labor + 100% of fabric cost is due at the start of the project (via check or wire). Upon completion of your project, the remaining 50% is due (via check, wire or credit card). All projects must be paid in full prior to delivery.
More information can be found on our Policy Page.
MOD Restoration is a high-end furniture upholstery and restoration company, with offices in New York City and San Francisco. We provide a select range of furniture restoration services, including custom upholstery, reupholstery, drapery, wood refinishing and caning (wicker, rush & Danish cord). MOD is known for our expertise in reupholstering the greatest mid-century & Danish furniture pieces. Some of our favorite upholstery projects are the Eames Lounge Chair, Hans Wegner Papa Bear Chair, Saarinen Womb Chair, Barcelona Chair by Mies Van Der Rohe, Dodo by Cassina, Tulip by Saarinen, and of course, the all-time-favorite Egg Chair by Arne Jacobsen. We not only refinish tables, chairs & buffets, we also provide expertise in matching your new fabric to the wood. We carry entire fabric collections from Robert Allen, Kravet, Maharam, Lee Jofa, Beacon Hill, Design Tex, Bergamo, Schumacher & Ralph Lauren. Our fabric designers come to your home or business with a vast selection of fabrics, and we provide pickup & delivery for a simple, easy and fun upholstery experience!
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