Policy

Happy

• Our #1 goal is to make our clients are happy. We want your experience with MOD to always be a pleasant one, so please let us know if there is anything we can do to make it better.
• We may not be the cheapest, but we take so much pride in our work to ensure the highest quality workmanship.

Upholstery Projects

We really encourage our clients to purchase fabric from us, and we make the process fun and simple. There are 2 ways to buy fabric:

1. You can schedule an on-site consultation for our designer to come to your home or business with a wide selection of fabrics to choose from. The consultation visit is $75, which gets applied toward the reupholstery project (so it's essentially free when you move ahead with the project). The designer will show you fabrics from Robert Allen, Kravet, Maharam, Beacon Hill, Lee Jofa, Ralph Lauren, United Fabrics, Design Tex, Schumacher & Duralee.

2. You can shop online at our sister company www.modtextiles.com & choose from over 25,000 fabrics. You are welcome to have the fabric shipped directly to our upholstery shop.

• COM - The reupholstery quotes we provide to you are based on you purchasing the fabric from us. If you wish to do COM ("Customer's Own Material"), we'd be happy to use yours, yet there is a 10% COM fee that gets added to your reupholstery quote. To prevent any unhappy feelings, please let us know if you plan on doing COM, so we can quote you accordingly from the get-go.

• YARDAGE - We try to be as accurate as possible when we estimate the yardage needed for your upholstery project. However, it's not always possible to be right 100% of the time. If we are off, we will let you know the amount of fabric that's still needed, and it will be the client's responsibility to pay for the additional fabric.
  
  
• LEATHER - It's a natural product, and the hides we get from the tannery come with natural scars, wrinkles, blemishes & irregular shapes. We always try to use only the best parts of hide. Not often, but sometimes we have no choice but to order more leather. It's the client's responsibility to pay for the extra leather.

Storage

To accommodate our clients, we will store your furniture that is not being worked on (i.e. you didn't choose fabric or trim yet, or the piece is complete but you're not ready for it) for 2 weeks free of charge. After 2 weeks, there will be a $10 per week storage fee. Please note that we don't begin working on a piece until we have all the materials in-hand.

Turnaround

Turnaround time is approximately 3 weeks from the time we receive the furniture & material. Need it sooner? In most cases, we can accommodate rush orders (minimum 1 week turnaround), and a rush fee will apply. Rush fees vary depending on the project scope, time of year & amount of projects in queue.

Privacy

• We value your privacy and will never share your personal customer information.
• We will never share your email address with a 3rd party.
• If you have any questions about our policy, please call us at 347.442.1900.

Payments

• At Pickup: We require a 50% deposit for labor + 100% cost of fabric or material at the start of the project
• Upon Completion: The remaining balance is due once your furniture is complete, prior to delivery. Clients are welcome to come to our shop to inspect the finished product before we deliver it; We do not deliver furniture unless it's paid in full.

Refunds/Returns

• Restoration (once work is started): We do not offer refunds on labor once we begin a project, but we will ensure that you are completely satisfied with our workmanship.
• Restoration (before work is started): If we did not start on the project yet, you can cancel the project for a refund. You will be charged the $75 consultation fee + 5% cancellation fee to cover our processing and administrative costs. Refunds are paid by check, and can be picked up or mailed. Fabric, once ordered, is not returnable, so it will be yours to keep.
• Purchases: There are no returns or refunds on any purchases, including fabric, foam or materials.

Disclaimer

• All the before & after photos are projects that MOD Restoration has done (meaning, we will never showcase work from other companies).
• This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties.